Pet relocation companies
This directory lists Australian pet relocation companies that publicly describe cat or dog transport services, quarantine collection, import support or export support. It is alphabetical, not a ranking.
DAFF does not accredit or recommend individual agents. IPATA is an industry association: its members ship pets under their own company names, but IPATA itself does not ship pets. Information here is compiled from public sources and is not an endorsement.
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Get free quotesAeroPets
AeroPets offers domestic and international pet travel with service ports in Brisbane, Sydney, Melbourne, Canberra, Adelaide, Perth and Darwin.
- Office cities / coverage
- Brisbane, Sydney, Melbourne, Canberra, Adelaide, Perth, Darwin
- Phone
- 1800 237 673
- Compiled
- 2026-09-26
Departure Pets
Melbourne-based Departure Pets arranges international and domestic pet transport, including quarantine bookings, health certificates and import and export permits; enquiries are by phone.
- Office cities / coverage
- Melbourne
- Phone
- 03 8080 9219
- Head office
- Melbourne, Victoria
- Compiled
- 2026-09-26
Dogtainers
Founded in 1971, Dogtainers handles door-to-door imports to Australia, including permit and documentation help and quarantine bookings, and has a Chinese-language page.
- Office cities / coverage
- 13 offices across every Australian state and 3 in New Zealand (company's IPATA page)
- Phone
- 1300 13 52 52
- Compiled
- 2026-09-26
Jetpets
Jetpets runs international pet travel and transports pets from the Mickleham quarantine facility to anywhere in Australia, with transit lounges in Melbourne, Sydney, Brisbane and Perth.
- Office cities / coverage
- Melbourne, Sydney, Brisbane, Perth
- Phone
- 1300 452 115
- Head office
- 4 Mallett Road, Tullamarine VIC 3043
- Compiled
- 2026-09-26
Pet Express Transport Services
Operating since 2003 from Melbourne and Sydney, Pet Express Transport Services handles imports, exports and domestic moves, arranges import permits and delivers pets from Melbourne quarantine to major cities.
- Office cities / coverage
- Melbourne, Sydney
- Phone
- 1300 073 839
- Compiled
- 2026-09-26
Petflyers
Townsville-based Petflyers has operated since 2004, works with agents around Australia and offers domestic and international pet travel, plus a Chinese page on Australia-to-China moves.
- Office cities / coverage
- Townsville
- Works with 27 agents around Australia (company website)
- Head office
- Townsville
- Compiled
- 2026-09-26
Petraveller
Petraveller focuses on international pet transport from Australia to destinations such as the UK, USA, Europe, Dubai, Singapore and New Zealand.
- Compiled
- 2026-09-26
How to choose a pet relocation agent
- Ask which steps are included: import permit, quarantine reservation, export health certificate, crate, flight booking and post-quarantine collection.
- For imports to Australia, confirm who is responsible for the timing of identity verification, RNATT, permit documents and Mickleham quarantine booking.
- Get a written quote and contract before paying, and be cautious if anyone asks for money by Western Union or MoneyGram.
Planning guides
Read the UK, USA and New Zealand to Australia relocation guide and the China to Australia relocation guide
FAQ
Does DAFF accredit pet relocation agents?›
No. DAFF says it cannot recommend one agent over another and points owners to IPATA as one place to find pet shippers.
Is this a ranking of pet transport companies?›
No. Companies are shown alphabetically, and inclusion is not a PawCompass recommendation or service-quality guarantee.
What does IPATA listing verified mean?›
It means the company had an ipata.org source captured in the fact file. A company claim without an ipata.org source is shown separately as a claim only.
What should I ask before paying an agent?›
Ask what is included, who handles permits and quarantine booking, what happens if documents are rejected or flights change, and whether payments and cancellation terms are written in the contract.
Get free pet relocation quotes
Share the basic route, timing and pet details. PawCompass will review the request and reply within 5 business days.
Compiled from public sources checked in September 2026. Services, office details and memberships can change; confirm directly with the company and the relevant government authority before paying.